Refund and Returns Policy

30 day return policy

If, for a reason or another, you wish to return your product, we will reimburse you for up to 30 days following your purchase. The product has to be in brand new condition in order to be sold.

If your item does not meet these requirements, it will be shipped back to you, at your expense. If you choose to return your items at our store in person, please be sure to bring a valid purchase receipt.

The product must be in perfect condition.

In order for us to accept your returned merchandise, it has to be in mint condition, with the original packaging and tags. We must be able to sell it to someone else.

Bike apparel must be clean, odour free and without any pet hair.

For hygiene reasons, we won’t reimburse bike shorts, underwear, long underwear, socks or swim wear unless they’re in absolute perfect condition. These items must still have their tags on, must never have been worn or washed and the packaging must be intact.

When we refuse reimbursement for an item, the item will then be shipped back to you. In this case, we do not cover shipping fees. Don’t hesitate to call us if you’re wondering if an item can be returned. We’ll gladly answer all your questions

The customer is responsible for the return

If you choose to return an item, the incurred fees are not covered by Expeditions Wakefield. In the event of a returned item that cannot be sold anymore, the item will be shipped back to the customer. The customer will cover the incurred fees. Send your item to Expeditions Wakefield: 721 Chemin Riverside, Wakefield, Québec J0X 3G0

Return in-store or via mail

It is always possible to return your items without any fees by bringing them to our store. If you choose to return them by mail, you are responsable of the fees incurred.

Returning sale items

You can return items that were bought on sale online. However, special promotions might have specific return and reimbursement rules which apply. Please refer to the promotion’s details for specific rules regarding returns and reimbursement.

Gift cards

Gift cards are not refundable or redeemable for cash, cheque or credit. This applies for traditional, virtual and promotional gift cards.
Refunds on products bought with gift cards (traditional, virtual, and promotional) will be refunded to a gift card only.
The value of gift cards will not be replaced if lost, stolen or used without permission.

Refunds of purchases where a promotional gift card was offered

In this specific case, the value of the gift card will be subtracted from the amount of the refund including taxes.
Ex: Refund on a 100$ purchase will be 50$ if a 50$ gift card was offered with the purchase.

Price policy

When there is a price drop or sale on a product you recently purchased, we will gladly offer the difference on a gift card. You must submit your request within 10 days of your original purchase. Please do not hesitate to contact us via email or in store for this matter.